Our policy allows for a 14-day period following receipt of your item during which you may request a refund or exchange. Please note that we do not accept returns at anytime.

*once orders are placed, any change or cancellation are not accepted 

Inspection and Contact

Upon receiving your order, please inspect it promptly. Should you find any defects, damages, or receive an incorrect item, contact us immediately. This allows us to evaluate the issue and provide a suitable resolution.

*We offer refund/exchange for those issues only: missing item, incorrect item, mis-delivery or package lost (limited to courier's insurance policy).

Contact Details

To initiate a return or exchange request, please email us at [email] within 14 days of receiving your order. Include the following details in your email:

• Order number
• Email address
• Product(s) details for return or exchange
• Reason for return or exchange

Refunds Process

Once we process your request, we will notify you of the approval status for your refund. Approved refunds will be processed automatically to your original part method. Please be aware that processing times by banks or credit card companies may vary.

*Each shipment is under courier’s insurance except for mis packaging and the refund value is limited to the insurance or each item value(full item value + shipping fee at maximum, following their policy).

Non-returnable Items

Opened coffee packages cannot be refunded or exchanged due to hygiene considerations.

Quality Control

While we maintain stringent quality control measures, including inspections from sourcing to packaging (such as mechanical sorting an Ai sorting machine followed by our manual hand sorting), we acknowledge the possibility of rare defects slipping through. If you encounter such issues, please contact us at [email] for assistance (we are not offering any refundings regarding green beans defects including quakers, small stones and any damages to your coffee gears caused by them).

Customs Clearance

Please note that we do not offer refunds, returns, or exchanges for items affected by customs clearance, including delayed, abandoned or returned packages. We are not responsible for any damage or fees incurred during the customs process, and any local issues or local costs including natural disasters, stolen packages and extra delivery fee.