All Sales Are Final

Please note that we do not accept returns at any time. Once orders are placed, any changes or cancellations are not accepted.

We only offer a refund or exchange for the following specific issues: missing items, incorrect items, mis-delivery, or package lost (limited to courier's insurance policy). You have a 14-day period following receipt of your order to report these issues to us.

Inspection and Contact

Upon receiving your order, please inspect it promptly. Should you find any defects, damages, or receive an incorrect item, contact us immediately. This allows us to evaluate the issue and provide a suitable resolution.

Contact Details

To initiate a claim for the eligible issues mentioned above, please email us at [email] within 14 days of receiving your order. Include the following details in your email:

 Order number

 Email address

 Product(s) details

 Reason for the claim (e.g., missing or incorrect item)

Refunds Process

Once we process your request, we will notify you of the approval status for your refund. Approved refunds will be processed automatically to your original payment method. Please be aware that processing times by banks or credit card companies may vary.

*Each shipment is under the courier’s insurance except for mis-packaging, and the refund value is limited to the insurance or each item value (full item value + shipping fee at maximum, following their policy).

Specialty Coffee Beans (Perishable Goods) Due to the perishable nature of specialty coffee beans, all coffee sales are final. To maintain hygiene and product quality, we do not accept returns, refunds, or exchanges for coffee products under any circumstances once shipped, even if they remain unopened.

Quality Control

While we maintain stringent quality control measures, including inspections from sourcing to packaging (such as mechanical sorting, AI sorting machines, followed by our manual hand sorting), we acknowledge the possibility of rare defects slipping through. If you encounter such issues, please contact us at [email] for assistance.

*Please note: We do not offer any refunds regarding green bean defects including quakers, small stones, and any damages to your coffee gears caused by them.

Customs Clearance

Please note that we do not offer refunds, returns, or exchanges for items affected by customs clearance, including delayed, abandoned, or returned packages. We are not responsible for any damage or fees incurred during the customs process, nor any local issues or extra delivery fees.

Force Majeure

We shall not be held liable for any delays, damages, or failure to fulfill our obligations caused by circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, severe weather conditions, acts of government, civil unrest, strikes, wars, or unforeseeable disruptions to international logistics.